Shop and website terms | TibiaIN

Terms and Conditions of the Tibia.in Online Store

Important notice: The legally binding and authoritative version of this document is the Polish version. This English version is provided for convenience only. We apologize for any possible translation inaccuracies.

Effective date: May 16, 2026.

These Terms and Conditions define the rules for using the Tibia.in online store, placing and fulfilling orders, and the rights and obligations of the Customer and the Seller.

§1. Seller and contact details

1. The online store available at https://tibia.in is operated by: TibiaIN KAMILA CHYLINSKA, Poland, NIP: 7282826854, REGON: 369409269 (the “Seller”).
2. Contact with the Seller:
   • e-mail: [email protected]
   • Discord: user Chylu
3. The address [email protected] is also the electronic contact point within the meaning of the Digital Services Act (DSA).

§2. Definitions

1. Store – the online service available at tibia.in.
2. Customer – a natural person, legal person, or organizational unit placing an order.
3. Consumer – a natural person making a purchase not directly related to their business or professional activity.
4. Entrepreneur with consumer rights – a sole trader who is granted consumer protection rights under applicable law.
5. Digital Content – data delivered in digital form, including virtual currency Tibia Coins.
6. Character Nickname – the Tibia character name provided by the Customer for Digital Content delivery.

§3. Technical requirements and electronic services

1. To use the Store, the following are required:
   • a device with Internet access,
   • an up-to-date web browser,
   • an active e-mail address.
2. The Seller provides electronic services:
   • User Account maintenance,
   • guest checkout order form.
3. The Customer may request deletion of their User Account at any time by contacting the Seller.
4. It is prohibited to submit unlawful content, including spam or content infringing third-party rights.

§4. Rules for placing orders

1. Orders may be placed 24/7.
2. To place an order, the Customer must:
   • select the product and quantity,
   • provide a correct character nickname,
   • provide an e-mail address,
   • accept these Terms and required consents.
3. Prices shown in the Store are gross prices and are binding at the moment the order is placed.
4. The Seller does not use automated individualized price profiling.
5. Payments are processed through external online payment providers (including Millennium Pay) under the provider’s own terms.

§5. Delivery of Digital Content

1. Digital Content is delivered electronically by assigning purchased units to the character account indicated by the Customer.
2. Standard fulfillment time is 3–5 minutes after successful payment posting.
3. Maximum fulfillment time is 2 business days in the event of technical, operational, or third-party dependency issues.
4. The Customer is responsible for the correctness of the provided character nickname. Delivery to an incorrectly provided nickname is treated as correctly performed if the error resulted from Customer-provided data.

§6. Right of withdrawal

1. As a general rule, Consumers have a 14-day withdrawal right for distance contracts.
2. Under Article 38(1)(13) of the Polish Consumer Rights Act, the withdrawal right does not apply to Digital Content not supplied on a tangible medium where:
   • performance began with the Customer’s explicit prior consent,
   • the Customer was informed that withdrawal rights would be lost once performance started,
   • the Customer acknowledged this,
   • the Seller provided contract confirmation on a durable medium.
3. Accepting the relevant checkboxes during checkout means consent to immediate performance and acknowledgement of withdrawal-right loss after fulfillment.

§7. Complaints

1. The Seller is liable for conformity of Digital Content with the contract under applicable law.
2. Complaints may be submitted:
   • by e-mail to [email protected],
   • via Discord to user Chylu.
3. A complaint should include at minimum: order number, character nickname, and description of the issue.
4. The Seller replies within 14 calendar days from receiving the complaint.

§8. Liability and security

1. The Seller is not liable for service interruptions caused by force majeure, payment-operator failures, hosting-provider failures, ISP failures, or other external infrastructure issues.
2. The Customer must use the Store in compliance with applicable law and good practice.

§9. Final provisions

1. Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
2. Consumers may use out-of-court dispute resolution and the ODR platform: http://ec.europa.eu/consumers/odr.
3. The Seller may amend these Terms for valid legal, technical, or organizational reasons. The current version is published on the Store website.